Frequently Asked Questions

Get answers to common questions about eSure.AI cyber insurance and cybersecurity protection.

Coverage & Insurance

What does cyber liability insurance cover?

Our cyber liability insurance covers financial losses from data breaches, ransomware attacks, identity theft, online fraud, and cyber extortion. Coverage includes legal fees, notification costs, credit monitoring, and recovery expenses up to $1M depending on your plan.

How quickly can I get coverage?

Coverage begins immediately after enrollment. Our AI-powered onboarding process takes just 5 minutes, and you'll have full protection and access to our 24/7 security operations center right away.

Is there a deductible?

No deductibles on our plans. When you need coverage, you get the full benefit amount without out-of-pocket expenses. We believe in providing true protection when you need it most.

Do you cover ransomware payments including Bitcoin?

Yes. We cover ransom payments up to your policy limit, including cryptocurrency conversion costs. We also provide negotiation experts who reduce ransom demands by an average of 47%.

What if my vendor or supplier gets hacked and it affects my business?

Our policies include dependent business interruption coverage. If a key vendor's breach impacts your operations, we cover your lost revenue during the disruption.

Pricing & Plans

How much does eSure.AI cost?

Home Protection starts at $29.99/month, Home Pro Protection is $39.99/month, and Business Protection has custom pricing based on your organization size. All plans include no deductibles, instant payouts, and 24/7 SOC monitoring.

Can I cancel my plan at any time?

Yes, all plans are flexible with no long-term contracts.

Do you offer protection for my family members?

Yes! Our plans include coverage for family members and all their devices. Your loved ones get the same enterprise-grade protection with dedicated support and monitoring.

Claims Process

Why do traditional cyber insurance claims take so long?

Traditional insurers weren't built for cyber. They use paper processes designed for car accidents - lengthy investigations, third-party adjusters, bureaucratic approvals. We built our system digital-first with automated verification. When you file a claim, our system already has logs proving the incident.

How can you offer $0 deductible when others charge $10K+?

Our prevention technology reduces claims by 94%. Fewer claims means we can pass savings to you as $0 deductibles. Traditional insurers have no prevention - they just write checks after disasters.

Why is your claim approval rate so high compared to the industry?

We approve 98% of claims vs. the 60% industry average because we see the attack data ourselves. Traditional insurers rely on your word and often deny claims for 'insufficient evidence'. Our platform documents everything automatically.

How does the claims process work?

Our claims process has four steps: 1) Report the incident via our 24/7 hotline or portal (5 minutes), 2) Automatic verification using our platform's logged evidence, 3) Same-day approval for most claims, 4) Payment deposited within 72 hours average.

Technology

What is Deep Learning AI and how does it protect me?

Deep Learning AI uses neural networks trained on billions of threat samples to predict and prevent attacks before they execute. Unlike traditional antivirus that relies on known signatures, Deep Learning AI can stop zero-day threats, unknown malware, fileless attacks, and ransomware before they cause damage.

What is a Security Operations Center (SOC)?

A Security Operations Center is a team of cybersecurity experts who monitor your systems 24/7 for threats. Our SOC analysts investigate alerts, respond to incidents, and provide expert guidance when you need it.

What devices are protected?

Our protection works on Windows, macOS, Linux, iOS, and Android devices. Home plans cover unlimited personal devices. Business plans cover all employee endpoints. We also protect smart home devices and IoT systems.

How long does setup take?

Setup takes just 5-10 minutes for personal protection. For businesses, you can deploy protection across your entire organization in under an hour. No IT team required.

Comparison

What makes eSure.AI different from traditional cyber insurance?

Unlike traditional cyber insurance that only responds after an incident, eSure.AI provides proactive protection with real-time threat monitoring, AI-powered prevention, and immediate incident response. We combine insurance coverage with active cybersecurity defense.

Why not just use antivirus software?

Traditional antivirus solutions like Norton, McAfee, and Windows Defender only protect against known threats and are static in nature. They can't help you financially recover from a breach or provide expert incident response when you need it most.

Why not just get cyber insurance without protection?

Traditional cyber insurance only pays out after damage is done. eSure.AI prevents breaches before they happen with advanced AI technology, and if something does happen, we're there to respond immediately.

Is cyber insurance required for compliance?

Not legally required yet, but increasingly expected. Many enterprise clients now require vendors to carry cyber insurance. HIPAA and PCI DSS strongly recommend it.